OUR POLICIES & GUEST GUIDELINES
At EVERYPLACE, transparency is one of our core values. We believe in setting clear expectations and handling all matters—especially those involving cancellations, refunds, and promotions—with fairness and professionalism. Below, you’ll find an overview of our key service policies.
Dispute & Refund Policy
We evaluate all refund requests on a case-by-case basis. If an issue arises during a guest’s stay that is directly related to our service quality, we will offer suitable solutions—either partial refunds or alternative compensation, depending on the situation.
Important: All claims must be submitted within 7 days after check-out to be considered.
Cancellation Policy
Our cancellation policies depend on the type of reservation selected:
Non-Refundable Bookings
No refunds are permitted. These bookings are final and not eligible for cancellation.
Flexible Bookings
Cancellations made at least 5 days before check-in are eligible for a full refund.
Specific cancellation terms are always shown during the booking process and are included in your confirmation email for reference.
Promotion Terms & Conditions
Promotional offers are available only for direct bookings and are subject to availability. Promotions:
- Cannot be combined with other discounts or offers
- May be changed or canceled at any time without prior notice
- Will include specific validity dates, applicable units, and individual terms in each case
We recommend reviewing the terms of each promotion carefully before booking.
Let's talk more
- Q Office, Calle 2 #20-50, Oficina 304, El Poblado, Medellin, Colombia
- 3650 Davie Road, Davie, FL 33314, United States
- (+57) 3245443181
- info@everyplace.co