OUR POLICIES & GUEST GUIDELINES

At EVERYPLACE, transparency is one of our core values. We believe in setting clear expectations and handling all matters—especially those involving cancellations, refunds, and promotions—with fairness and professionalism. Below, you’ll find an overview of our key service policies.

Dispute & Refund Policy

We evaluate all refund requests on a case-by-case basis. If an issue arises during a guest’s stay that is directly related to our service quality, we will offer suitable solutions—either partial refunds or alternative compensation, depending on the situation.

Important: All claims must be submitted within 7 days after check-out to be considered.

Cancellation Policy

Our cancellation policies depend on the type of reservation selected:

Non-Refundable Bookings

No refunds are permitted. These bookings are final and not eligible for cancellation.

Flexible Bookings

Cancellations made at least 5 days before check-in are eligible for a full refund.

Specific cancellation terms are always shown during the booking process and are included in your confirmation email for reference.

Promotion Terms & Conditions

Promotional offers are available only for direct bookings and are subject to availability. Promotions:

  • Cannot be combined with other discounts or offers
  • May be changed or canceled at any time without prior notice
  • Will include specific validity dates, applicable units, and individual terms in each case

We recommend reviewing the terms of each promotion carefully before booking.

Let's talk more

Newsletter

Welcome!

From time to time we like to share amazing and unique real estate opportunities with our readers. Join our Exclusive Newsletter and get the scoop on our latest investment options.